Ordering of goods

Goods can be ordered via phone, fax, post or e-mail in the stores of the ADI Global Distribution company in Brno at the address listed below. Your order shall contain your order number, invoicing and delivery address, your Company ID Number, Tax ID Number, delivery term, transportation method, name of the goods, product code and the number of pieces (amount). If you are to place your first order with us, please attach a copy of your tax registration, Commercial Register except or a copy of your trade certificate to the order.

Place of delivery and method of delivery

All orders that are received on any working day by 12:00 noon are shipped on the same day, if the goods in question are in stock and if the client has no outstanding debts towards the ADI Global Distribution company, e.g. unpaid invoices in default, credit overdraw etc.

Goods collecting

The goods can be:

1. collected in person in Brno at the place specified below
2. sent in accordance with customer’s specifications:

• by the TNT international forwarding company (or TNT Innight, in case of Slovakia)
• by another courier company named by the customer – only if the number of the import account of the recipient is provided

Transportation fees are calculated in accordance with the valid price list of the particular forwarding company and they are paid by the purchaser, unless otherwise stated.

Addresses, opening hours, contact

BRNO:	Havránkova 33, 619 00, Brno, tel. 543 558 100,111, fax. 543 558 117,118
	Opening hours: MO - FR 8:00 - 16:30
	Goods can be ordered at: salesadi-olympo.cz

Opening hours of the warehouse for the purpose of pick ups MO – FR 8:00 – 16:00

Procedure in setting up and realization of warranty

The customer is obliged to notify the vendor immediately, if they discover a fault during the warranty period; the customer shall submit the faulty goods to the vendor along with a duly completed warranty certificate bearing the purchase date and a stamp and signature of the vendor. The certificate of warranty must bear an original stamp of the vendor.

Returning of goods and credit notes

Goods that are returned by a customer can be accepted only with the consent of ADI Global Distribution and the following conditions have to be fulfilled:

• The customer shall request the return of their goods in writing, via telephone, fax or e-mail.
• The goods are unused, undamaged, complete and in their original and undamaged packaging and they are returned along with a copy of sales invoice.
• The goods concerned are generally marketable goods of reasonable amount (not special assemblies, systems etc.).

In case a customer wishes to return goods that do not conform to the aforesaid conditions it is possible to return the goods only with express consent of ADI Global Distribution. In this case the customer shall bear the costs related to reinstating of the product. In any case the customer shall bear the costs related to the transportation of the goods to the vendor.

If ADI Global Distribution accepts the returned goods, the customer shall pay a fee as follows:

• 0% of the purchase price if the goods are returned within 15 days from purchase
• 5% of the purchase price if the goods are returned within 30 days from purchase
• 15% of the purchase price if the goods are returned within 60 days from purchase

ADI Global Distribution reserves the right to assess the condition of the returned goods at its exclusive discretion and to decide whether to accept the returned goods, or not.

Warranties applied to delivered goods, complaint procedure terms and conditions

Having issued these general terms and conditions the vendor acknowledges its obligation that delivered goods are faultless and that they shall be usable for the entire period of time that is quoted on the delivery note, in line with the general principles of use of that particular product, and that the said goods shall retain their attributes as declared by the vendor. The warranty period shall commence with the transfer of goods damage risks. The particular warranty period is mentioned on the warranty certificate (or, respectively, delivery note or invoice that serve as a warranty certificate as well). During the warranty period the customer is entitled to free remedy of faults. The warranty period shall be prolonged by the period of time during which the faulty product was subject to warranty repair. The vendor undertakes to handle the complaint procedure within a reasonable period of time that is adequate to the nature of the fault that is subject to the complaint procedure.

Warranty shall not apply to:

• Items that are required as personal protection equipment or parts that are installed to serve as protective parts.
• Damage to goods that is caused by improper use or failure to adhere to installation guidelines and user manual, with the exception of the cases in which assembly or commission were agreed contractually and were carried out by the vendor or other person at the risk of the vendor.
• Usual tear and wear adequate to the period of time and the circumstances of use of the product.
• Faults resulting from mechanical damage, caused by fall or impact during transportation etc., unauthorized maintenance of electrical or mechanical parts of the product, voltage swing that is not in accordance with the data listed in the user manual, use of the product in unsuitable environments, unsuitable use contrary to user manual, natural disaster, excess voltage, static electricity or unauthorized manipulation by third persons.

Warranty complaint shall not be accepted if and when:

• Product identification data and delivery term listed in the warranty certificate do not conform to the product that is subject to the warranty claim
• If anyone has made any data changes on the warranty certificate, with the exception of the vendor
• If the product in question changes its owner and if the new owner was not given the warranty certificate
• If tags and plates bearing the serial number, date of sale or other identification data have been damaged or removed altogether

The vendor shall not be responsible for customized settings and data saved in the product that is subject to the complaint procedure which is why the vendor recommends that this data be saved individually and separately. The vendor reserves their right to return the product in the condition in which it has been sold, i.e. with no data and with default settings.

Complaint procedure submission and administration

1. As soon as the customer finds out the product they bought is faulty, they shall complete the form entitled "RMA_EN_v_3.0.doc". This form must be sent to the vendor (e-mail: rmaadi-olympo.cz, FAX: +420 543 558 117, or via normal post to Havránkova 33, Brno, Czech Republic)
2. When they are notified of their RMA number they shall deliver (in person, via a forwarding company) the faulty goods to the vendor along with the duly completed warranty certificate that bears the data on the date of purchase, stamp and signature of the vendor. The warranty certificate shall bear an original stamp of the vendor, otherwise it shall not be considered as valid. Delivery note is deemed to serve as a warranty certificate. The goods must be sent in their original packaging and they must be complete. Along with the aforementioned documentation the customer shall also provide the vendor with a written statement of faults where they shall explain how the faults occurred, basic characterization of system installation the goods are a part of, the means of connection of the product to other parts of the system, etc. The customer shall also nominate a person who is authorized to represent the customer in relation to the complaint procedure.
3. The vendor is obliged to accept goods that are sent for repair during the period of duration of the warranty period. The vendor undertakes to handle the complaint within a reasonable period of time, depending on the nature of the fault, but in any case within 30 days from the day on which the vendor accepted the goods for the purpose of warranty repair. Once the complaint has been processed the vendor shall notify the customer in a provable manner that the goods can be collected (e.g. e-mail, fax). They shall also attach a repair order form. The consignment must visibly bear the RMA number.
4. In case the vendor concludes that the customer is not entitled to warranty repair for whichever reason, the vendor shall notify the customer in a provable manner as soon as practicable, but in any case within 30 days from the day on which the vendor accepted the goods for the purpose of warranty repair. This notification must include an explanation stating why the complaint was dismissed as well as a suggestion of extra-warranty solution measures, stating the term and price.
5. If the vendor does not find the fault that is subject to the complaint on the side of the customer, the vendor shall immediately notify the person who is authorized to represent the customer in a provable manner (e-mail, fax) and the vendor will call upon the customer to collect the goods. This notification shall include a quotation of the price for goods functionality testing.

Extra-warranty goods repair procedure

1. The process of realization of extra-warranty repairs of goods (marketed by the vendor) takes places on a general business level in accordance with particular business contracts.
2. The ordering party shall fill out the form entitled "RMA_EN_v_3.0.doc"; this form shall be sent to the vendor (e-mail: rmaadi-olympo.cz, fax: +420 543 558 117, or via normal post to Havránkova 33, Brno)
3. When they are notified of their RMA number they shall deliver (either in person or via a forwarding company) the faulty goods to the vendor, along with a written statement of faults where they shall explain how the faults occurred, basic characterization of installation of the system the goods are a part of, the means of connection of the product to other parts of the system, etc. The customer shall also nominate a person who is authorized to represent the customer in relation to the complaint procedure. They shall also attach a repair order form. The consignment must visibly bear the RMA number.
4. Once the vendor has accepted the goods, the vendor shall identify the fault and notify the customer to tell them when the goods can be repaired and at what price.
5. If the customer disagrees with the term or price, they shall voice their disagreement and the vendor is then obliged to return the goods to the customer without any unreasonable delay, or the goods can be sent to the customer, if the customer so wishes, but the customer shall bear the costs. Moreover any costs incurred by the vendor in relation to goods manipulation and fault identification can be charged to the customer by the vendor.
6. If the customer does not object to the term and the related price, the customer shall communicate this to the vendor in a provable manner (in case the goods are sent by a forwarding company) or by providing their signature on the form that proves the acceptance of the goods in question for repair.
7. The actual price of repair can not exceed the quotation figure (cf. Article 3) by more than 30 percent. The actual repair deadline (as agreed under Article 3 of this Section) can not be exceeded by more than 30 days. Otherwise the vendor shall ask the customer to express their consent with a change to price and term. For the purpose of consent, or refusal, regarding the term and prices the provisions of Article 4 and 5 of this Section apply similarly.
8. Once the goods have been repaired the vendor shall notify the customer in a provable manner (e-mail, fax) that the goods can be collected. For the purpose of assessment of the deadline fulfilment the day on which the customer is notified that it is possible to collect the repaired goods shall be considered as the day on which the goods were actually collected. In case the vendor and customer agree to send the repaired goods by a forwarding company the day on which the goods are collected by the forwarding company shall serve as the day as to which the repair deadline has been fulfilled. By accepting the repaired goods the customer acknowledges their obligation to pay the price of repair.

ADI Global Distribution